General Information
1. What is Equilibrium Intertrade Corporation?
Equilibrium is a leading distributor of high-quality coffee, tea, and related equipment in the Philippines, committed to sustainability and excellence.
2. Where is Equilibrium located?
Our head office is in Muntinlupa City, with branches nationwide to serve customers across the country.
3. What are your operating hours?
We are open from 9:00 AM to 5:00 PM, Monday to Friday.
Products and Services
4. What products do you offer?
We provide coffee, tea, syrups, powders, espresso machines, grinders, brewing tools, cleaning supplies, and accessories.
5. Do you sell wholesale or retail?
We primarily cater to wholesale clients but selected products are available for individual buyers.
6. Do you offer barista training or workshops?
Yes, we provide professional barista training and workshops.
Ordering and Payment
7. How can I place an order?
Orders can be placed via our website, email, or by contacting our customer service team.
8. What payment methods do you accept?
We accept bank deposits, credit/debit cards, GCash, and other electronic payment options.
9. Do you require a minimum order quantity?
Minimum order requirements vary; please contact our sales team for more details.
Shipping and Delivery
10. Do you deliver nationwide?
Yes, we deliver across the Philippines. Delivery fees and times depend on location.
11. How long does delivery take?
Delivery typically takes 3–7 business days, depending on stock availability and location.
12. Can I track my order?
Yes, tracking information will be provided after your order is processed.
Support and After-Sales
13. What should I do if my order is incorrect or damaged?
Contact our customer service team immediately with your order details.
14. Do you provide equipment maintenance and repair?
Yes, we offer maintenance and repair services for equipment purchased from us.
15. Do your products come with warranties?
Yes, warranties are provided for most equipment. Terms vary by product.
Partnership and Collaboration
16. How can I become a wholesale partner?
Fill out the wholesale registration form on our website or contact our sales team.
17. Do you support local farmers and sustainability?
Yes, we work closely with local farmers and follow sustainable practices.
Contact and Support
18. How can I contact customer service?
You can reach us via:
- Email: eqcustcare@equilibrium.com.ph
- Phone: (+632) 8 862-30-41 to 43
- Mobile: (+63) 917-623-4835
19. Do you have social media channels?
Yes, follow us on Facebook, Instagram, and LinkedIn for updates.
20. Can I visit your office or showroom?
Yes, visits are welcome by appointment. Contact us to schedule.